Deadline to request a return: 5 days from receipt.
It must be communicated in writing, stating the reasons, to: topbrasa@topbrasa.com (attaching the necessary documentation and within the established deadlines).
To return the goods, the original packaging must be kept.
The customer is responsible for returning the goods to the factory.
The delivery shipping costs paid will be deducted.
10% of the amount will be deducted to cover the cost of inspecting the product.
Once the return has been processed and accepted, the purchase amount will be refunded within 1 to 30 working days.
Our website is protected with the SSL protocol so that browsing and payments are secure.
If a product is not available at a given time, we will contact you to offer an alternative or give you a delivery date, as we are the manufacturer and the product will become available again.
Shipping time can vary from 24 hours to 7 days depending on availability, although in most cases orders are shipped within 24 hours of receiving payment.